Hi Chad,
I can tell you are very disappointed with Valley's response, but for a moment consider their point of view. They build and the QC a boat for shipment to a dealer. The dealer should be inspecting the boats on arrival and informing Valley of any defects. once the dealer accepts the boat it is no longer in Valleys control and they really would "have no way of knowing how that could have happened". Then you inspect the boat at the dealers and accept it yourself. I think that this is clearly an issue to be taken up with the dealer. IMHO