I spent $2000.00 on a brand new Valley Nordkapp poly. That is a lot of money for a poly boat (taxes in Ontario are 13%). Anyway, I took the boat home and used it only twice. The boat didnt even look like it was used ever. But I noticed that the stern had a slight bend in it. I didn't notice it right away. I was just so excited to get the boat and paddle it.
I called the store and brought the kayak back and waited for the store to contact Valley about warranty issues. After 2 weeks of waiting the store called me to give me the bad news that Valley would NOT warranty the boat because they "have no way of knowing how that could have happened".
The boat had in no way been damaged and it was evident after looking at the boat. It was clearly a defect when the boat was made. The bow and the stern are the strongest points on the boat. The boat was stored inside and had been taken care of while it was in my care.
I was almost in tears thinking I just spent $2000 on a boat that went in circles. The owner of the store recognized that the bend or warp in the boat had nothing to do with me. He took the boat back and I ordered a new boat. But not a Nordkapp or a Valley boat of any kind. I will never buy a Valley product again. $2000 is a lot of money to me. It was not my fault and Valley should have honored their warranty and replaced their defective product.
I ended up getting a Tempest 170 and love it. It is a fun boat to paddle and didn't come warped. I only wish thd Tempest had Valley hatches.
Has anyone else had warranty issues on a brand new boat?
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